Changing Priority to Severity on Ticket Forms

Incorta support has changed the Ticket Priority field (Urgent, High, Normal, Low) into the Issue Severity field (Sev 1, Sev 2, Sev 3, and Sev 4) on all customer-facing forms.



  • Enhanced the customer experience with support
  • Clearer indication of the criticality of the issue
  • Alignment with the support policy

For more information on the Severity levels and response times check our Support Policy.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.

Articles in this section

Get all the facts on modern analytics in self-paced learning paths led by our experts. Enjoy courses designed for administrators, developers, and analysts.
Dive into Incorta with official documentation, how-to’s, tech specs, user tips, and more. Get the answers needed to optimize your daily user experience.
Join others and discuss the platform, register for webinars, explore events, learn about new product releases, and get support from the Incorta community.
Need help navigating Incorta? Our experts are ready to help. Our team is here to answer questions, troubleshoot, and provide solutions to optimize user experiences.