Incorta support has changed the Ticket Priority field (Urgent, High, Normal, Low) into the Issue Severity field (Sev 1, Sev 2, Sev 3, and Sev 4) on all customer-facing forms.
- Enhanced the customer experience with support
- Clearer indication of the criticality of the issue
- Alignment with the support policy
For more information on the Severity levels and response times check our Support Policy.