Incorta Release Support Policy Communication

Here at Incorta, we strive to earn your business every day by delivering a world-class user experience in the world of data analytics. We embrace open standards, strategic partnerships, and the power of ecosystems to always bring you the latest technological advances in data analytics and operational reporting. 

To stay focused on what matters most – maintaining our commitment to delivering innovation in data analytics – we are announcing a new policy for product support. 

Starting December 15, 2021, we are making the following changes in our support for Incorta releases: 

• Incorta On-premises releases (including Incorta Managed Cloud): receive technical support and code patches for 12 months from date of initial release. 
• Incorta Cloud releases: current release receives technical support and code patches. Prior releases are covered through End of Life support.
• Once releases reach the end of their standard support term, they receive 6 additional months of technical support but no code patches.

Full details are available on the Release Support Policy page here.

We recognize that this change may impact your existing upgrade plans. To help you through this transition, we are offering a one-time extension of technical support until December 1, 2022.

Please contact us on support-policy@incorta.com with any questions. 

Thank you.

Greg Peters • Chief Customer Officer

The only Unified Data & Analytics Platform powered by Direct Data Mapping^TM