Incorta SSO login handling when changing domain address.

Applies to

All versions


What should be changed in incorta side if the company changed its email domain address and users login with SSO?


The answer for this question depends on 2 scenarios.

The first scenario, the user authenticates with an ID name, not by the email itself.

In this case, incorta will sync the new emails from the SSO provider and users will not be impacted by that change.


The Second scenario, the user authenticates with his email address.

In this case, the following has to be done to sync the emails.

1- Take tenant export + Incorta metadata backup

2- Stop LDAP sync from Incorta.

3- Close Incorta services 4-

Apply Incorta Metadata changes as following:

  • Update the email and login fields in the USER table to have the new email.

5- Apply the mail domain changes on LDAP/SSO

6- Open Incorta Services

7- Test Login Note: Please take a backup from the tenant and Metadata DB before applying the changes

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.

Articles in this section

Get all the facts on modern analytics in self-paced learning paths led by our experts. Enjoy courses designed for administrators, developers, and analysts.
Dive into Incorta with official documentation, how-to’s, tech specs, user tips, and more. Get the answers needed to optimize your daily user experience.
Join others and discuss the platform, register for webinars, explore events, learn about new product releases, and get support from the Incorta community.
Need help navigating Incorta? Our experts are ready to help. Our team is here to answer questions, troubleshoot, and provide solutions to optimize user experiences.