Why am I not receiving password reset emails?

You should be receiving an email from "support@incorta.zendesk.com" that looks like this:
Screen_Shot_2021-04-23_at_10.17.37_PM.png
 
If not then, please do the following:
  • Check your "Spam" email folder looking for the email
  • Check with your system/email admin if there is any rule blocking the email on the webmail server or firewall
  • Repeat the reset steps after checking/clearing the previous steps
  • If this is still an issue, please file a support ticket by sending an email to support@incorta.com
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